MANAGEMENT OF PROJECTS IN GLMDB

All clients in GLMDB are organized by Projects/Services contracted to GLM.  Please follow procedures and templates as outlined below for best practices in organizing client data.

Dedicated Connectivity:  
Project Name:  Connectivity – all management of dedicated connectivity services, connectivity account setup or managed, T-1 circuits contracted to client and any support tasks associated to said connection.  

Connectivity Projects: Following Data should be organized & managed under this project:

T-1 Circuit:
Details pasted from connectivity contract on file (Include:  Circuit ID, Port on Channelized DS3, and known configuration record),  

Use Field Template:

Tech Contact on Contract:
Contact Phone:
Contact Email:
Circuit ID:
Billing ID:
GLM Cost:
Client Charge:
Term of Contract: 
Location Delivered:

Setup, Installation and Configuration:  
Providers Equipment:
Client Equipment:

DSL: Details pasted from work order of DSL ordered
Tech Contact on Contract:
Contact Phone
Contact Email
Phone number DSL circuit ordered
Terms of services (contract expiration)
Location Delivered:

Tasks entered under this Project:
-T-1 Circuits
-DSL Circuits
-Wireless Feed
-Dial – Up 

Networking Services

Project Name:  DNS, Vmail & VS – all management of domain names, email and virtual server setup, authorization, domain name redirect scripting – will be located under main Project Description.  This will then be the “go to” document under GLMDB to verify all DNS, Vmail & Virtual Services being managed by GLM on behalf of client.

Example of Project Description: (entered when work order completed)
Client currently has Gaslight Media managing the following domain names, virtual email services and virtual server services .

Domain Name List & Management:  List known domain names added to Gaslight Media DNS (this list should be displayed by name/entered date), Domain Names that we have been given access to modify on behalf of of the client, and known expirations and contacts.  Example:

Use Field Template:
Domain Name:
Added to DNS:
IP Address/Redirect:  
Last updated:
Expiration:
Admin Contact:
Management: (GLM of client – if client, give additional below)
Registrant:
User/Pass:

Virtual Servers Setup:
WS3:  DOMAIN NAME
User:
Pass:
IP Address:
Location: WS3

DEVSYS2/www. Domain name
User:
Pass:
IP Address: 
Location: DEVSYS2

Virtual Email Services:
The following domains are configured with Email services through Gaslight Media:
Server Name: mail.gaslightmedia.com
IP Address:  66.129.36.164
Notes: anti-spam config requested.
User: 
Pass: 

Non-Managed Email Services with noted network settings/configurations:
List known MX records or configuration of email on domain name
Web Development – SUBMITTED BY CATHERINE

New Project Procedure - OVERVIEW

1.Initial project work ordered and put into GLMDB
This is where the revamp of the work order form integrated into GLMDB would be a good start to a new project. The fields in the work order would essentially establish the following:
Client contact information 
check list for applications sold
check list for services sold
Hosting
Vmail
SEO/SMO
server information/passwords
fields for additional domains for the client
notes- not project related – more for billing specifics and so on

2.Project time line will be established
calendaring system in GLMDB would work here – or look at some 3rd party software to be integrated into glmdb in order to get the overall multiple project overview

3.Architecture, wireframe and design materials outline to be completed and sent to client for approval

4.Once the above information has been approved by the client, all items will be added to the project 

5.Project Meeting at which point all aspects of project will be tasked out; each task will have a deadline respective to the project time line and phase of development

6.A mid-project meeting will be held to review all tasks in queue or that are ready for review

7.Status of the project to be sent to the client – site is ready to review by the client